Refunds will be given for defective items only. Custom jigs and blanks are non refundable unless we have made a mistake on the production side. Please see our Warranty Page for more info.
We pride ourselves in a quality product. If for any reason you are unhappy with your purchase, please contact us and we will do what we can to make you happy with your purchase. We can be reached at 810-584-5610 M-F 10am-7pm EST.
All jigs are made with tight tolerances. Although all precautions are taken to produce exact dimensions, we do ask for an allowance of +-.05%.
Overseas orders are not insured by us, once it leaves the US, for loss or damage. Tracking doesn’t always work well with overseas carriers and sometimes makes it impossible to track the shipment. Orders can get hung up in customs for a long time which is out of our hands. Overseas and “out of US” orders are considered as “buyer assumes risk” orders. This does not include tools (mandrels/jigs) that have a manufacture defect, or blanks with a defect such as inner bore too large, hidden air pockets, or piece of debri in the casting.
Pintail Waterfowl reserves the right to cancel and refund any order at any time, for any reason. A few examples are instances of incorrect pricing, incorrect product listing, unavailability of parts, addresses that are undeliverable.
For blanks broken during shipping, we are no longer going to ship replacement blanks, unless you have another order being placed shortly and wish it to ship with that order. We will offer a refund for the amount of the blank through PayPal or we can offer a store credit plus 10% of the cost of the broken blank. A picture must be provided showing the blank broken and unused.
Before ordering grass blanks, please read our info on grass blanks, here.