Contacting Pintail Waterfowl
WE DO NOT TAKE PHONE ORDERS!!
We at Pintail Waterfowl are available to answer any questions you may have or help you with having a custom tone board jig made. Feel free to email us using the form to the right.
IF INQUIRING ABOUT ORDER STATUS: YOU MUST EMAIL US. We usually respond within a few hours. We do not return phone calls about order status. Please include your order number and we will send tracking promptly. Make sure you whitelist pintailwaterfowl.com and shippingeasy.com in your email. 95% of lost notifications are due to emails going to spam. Tracking numbers are sent directly from easyshipping.com to the email used when ordering. Please check your spam folder before contacting us.
DAMAGED/MISSING ORDERS: PLEASE EMAIL US. Please include name, order number, what was missing/damaged, condition of packaging, and attach pictures if available.
ORDERING BY PHONE: WE DO NOT ACCEPT PHONE ORDERS. As of 1/7/15 all orders must be placed through the website. If you are ordering a large bulk order and need to inquire about bulk discounts, feel free to email us with your needs. These orders cannot be placed on our website.
PHONE CALLS: We have a small staff and very limited time to field phone calls. While we understand some questions cannot be answered without speaking to us, we try and limit calls to the most important ones. Please email us, using the form to the right or directly at firstname.lastname@example.org. Include your phone number and we will call you back if your question can’t be answered via email.
HELP WITH OUR JIGS: If you are looking for help with our jigs, please refer to the available information under the HELP tab towards the top of the page before calling as it will usually answer most questions. You can also click HERE
Email Hours: Will respond almost any time day or night
Hours M-F 11am to 7pm EST
Sundays – Closed
Mailing Address is:
5393 Dunbar Dr
Grand Blanc, MI 48439
No walk ins please!