USPS is way behind on shipping through the holiday season. This is also due in part to Covid. We are still shipping orders as normal, with very little delays in supplies, but outgoing orders tend to be running behind. They ARE ARRIVING, but taking anywhere from a few days to a few weeks longer than normal. This is out of our control. We have no more information or ability to look into it than you do. USPS is also denying any lost package claims right now on the basis of they are still arriving, just running behind. Rest assured, all orders are shipped insured, so if a package is lost, it will be covered, but please allow for additional delivery time. You are welcome to call USPS with your tracking number to try and find more info, but please bare with us, as we don’t have much control once it leaves here.